is the monitoring and management of performance and availability of software applications. APM strives to detect and diagnose application performance problems to maintain an expected level of service. APM is “the translation of IT metrics into business meaning ([i.e.] value).”
Internet Application Management
(IAM) goes above and beyond traditional support levels by taking full responsibility for the real world performance of our customer’s applications. IAM includes the comprehensive management of all application layers, extending into customer created applications, as well as the integration of all parts of complex systems.
Most managed hosting providers refuse to take ownership of customer applications because their commodity-based business models cannot adapt to the ever-changing requirements and customization needs of internet applications. Moreover, development personnel attempting to diagnose production problems generally lack access, expertise, and time, to correlate and comprehend multiple data points.
Reliam’s answer to these growing problems is Internet Application Management (IAM) – a methodology that has evolved from our long-term experience and expertise managing complex web applications. IAM bridges the gap between services currently available from most managed hosting providers and the complete management of each customer’s application. Complex applications require comprehensive understanding at all levels and Reliam understands the gap between server management and the development of web applications. Reliam’s Application Management service is the key component linking them together to deliver on the promise of stable and reliable high-availability applications.
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