Many customer support solutions fail to address the speed of resolution. When dealing with mission-critical applications, issues must be addressed correctly and immediately.
Reliam’s rapid customer support difference is clear: The key to Reliam's high-level of support is the highly skilled team of Internet Application Engineers that are available around the clock, 24 x 7 x 365. For each individual application, the Reliam team collaborates with the customer to define Return to Service Procedures. In addition, all customer support requests include a detailed and documented tracking history to identify occurrences that may be relevant in the future. This allows Reliam to quickly respond to an application issue, potentially before its customers are aware of the problem. When contacting a support team that is familiar with how your application functions and has an in-depth knowledge of Internet applications, it limits your exposure to interruptions and user inaccessibility.